Shipping Information & Delivery
The majority of our products are shipped directly from Australian warehouses, helping reduce delivery times across Australia.
At Mobility Tree, we're proud to deliver Australia-wide, including many regional and remote communities.
We aim to dispatch all orders within 1–3 business days after full payment has been received.
Once your order has been dispatched, you'll receive an email containing your tracking information so you can monitor your delivery every step of the way.
Estimated Delivery Timeframes
| Destination |
Estimated Delivery |
| Metropolitan Areas |
2–8 Business Days |
| Regional & Rural Australia |
4–10 Business Days |
| Western Australia |
5–12 Business Days |
| Northern Territory |
5–12 Business Days |
| Remote Areas |
Additional transit time may apply |
Please note: Delivery timeframes are estimates only and may vary due to courier schedules, weather conditions, public holidays, peak periods and regional freight networks.
Delivery Partners
To provide reliable Australia-wide delivery, we use a range of trusted freight providers, including:
- Australia Post
- Aramex
- Allied Express
- Team Global Express
- Other specialist freight carriers where required
The courier selected for your order will depend on:
- Product size
- Product weight
- Delivery location
- Supplier warehouse
Large & Bulky Items
Many mobility products are larger or heavier than standard parcels.
These products may be delivered by specialist freight carriers and may require:
- Someone to be available to receive the delivery.
- Delivery to the front entrance of the property where applicable.
- Additional transit time for regional and remote locations.
Tracking Your Order
Once your order has been dispatched, we'll email your tracking details within 24–48 hours.
Tracking information will include the appropriate courier link for your shipment.
Delivery Availability
While we proudly deliver throughout most of Australia, some oversized or heavy products cannot be delivered to every postcode due to freight carrier restrictions.
If a delivery postcode is outside the available freight network, the product may not be available for purchase during checkout.
Before You Order
Please ensure your delivery address, email address and contact number are correct when placing your order to help avoid unnecessary delays.
Questions?
If you have any questions about shipping, delivery timeframes or product availability, our friendly Australian support team is here to help.
